Payment & Refund Policy

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Last updated: November 29, 2024

Thank you for purchasing at Rilix.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. 

The following terms are applicable for any products that You purchased with Us.

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

For the purpose of return and refund policy

• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Rilix.in, Bangalore, India.
• Goods refer to the items offered for sale on the Service.
• Orders mean a request by You to purchase Goods from Us.
• Service refers to the Website.
• Website refers to Rilix, accessible from rilix.in
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Online Registration & Certification

No refund applicable on registration fee and certification charges, Meaning "once you have done the payment respectively, no return or refund is applicable". 

Online Course & Training

No refund is applicable on online training, courses and practice sessions provided by us. Meaning "once you have done the payment respectively, no return or refund is applicable". 

Design Services

• Order Cancellation: Full refunds will be issued for orders canceled within 24 hours of payment.
• Design Dissatisfaction: Partial refunds of 30% to 40% may be issued if you are not satisfied with the final design. To be eligible, you must request a refund within 3 days of delivery.
• No Refunds After 3 Days: No refunds will be issued for designs after 3 days of delivery or once they have been approved for printing or usage.

Marketing Services

• Marketing Services: No refunds will be issued for marketing services once they have been provided.
• Order Cancellation: Full refunds will be issued for orders canceled within 24 hours of payment.
• Design Approvals: Once a design has been approved for printing or usage, no refunds will be issued.

Website Build & Design

• Website Build & Design: No refunds will be issued for website building and design services once the work is started.
• Order Cancellation: Full refunds will be issued for orders canceled within 24 hours of payment.

Offline Products & Goods

You are entitled to cancel Your Order within 3 days without giving any reason for doing so for offline products. The deadline for cancelling an Order is 3 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered for offline products only.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

• By email: enquiry@rilix.in
• By visiting this page on our website: rilix.in

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

In order for the Goods to be eligible for a return, please make sure that:

• The Goods were purchased in the last 7 days
• The Goods are in the original packaging

The following Goods cannot be returned:

• The supply of Goods made to Your specifications or clearly personalized.
• The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
• The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

Rilix Office Address, Bangalore, India

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Shipping Policy

For International buyers, orders are shipped and delivered through registered international courier companies and/or International speed post only. For domestic buyers, orders are shipped through registered domestic courier companies and /or speed post only. Orders are shipped within 9-15 days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms. likith n is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 9-15 days rom the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to the address provided by the buyer. Delivery of our services will be confirmed on your mail ID as specified during registration. For any issues in utilizing our services you may contact our helpdesk on 8050762539 or enquiry@rilix.in 

If you have any questions about our Returns and Refunds Policy, please contact us:

• By email: enquiry@rilix.in
• By visiting this page on our website: rilix.in